Frequently Asked Questions (FAQ)

1. What are IONIC products?
IONIC is a brand specialized in car care products, developed with over 50 years of deep scientific expertise in chemistry. The brand offers a wide range of car care solutions including: exterior car shampoo, dashboard protection and polish, interior detailer, waterless wash & wax, leather conditioner cream, nano-ceramic and wax protection, no rinse wash & wax, tire shine, professional drying towels, microfiber towels for various applications, and other high-performance products for both interior and exterior car care.

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2. Are IONIC products safe for car paint?
Yes, all IONIC products are formulated to be completely safe on car paint—whether your vehicle has a factory finish, a protective film, or nano-ceramic coating. You can use our products regularly without worrying about damaging your car’s paint.

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3. How do I use the car shampoo?

• Step 1: Dilute the shampoo by mixing 50 ml with 10 liters of water in a bucket.

• Step 2: Use a microfiber wash mitt to scrub the car from top to bottom in straight lines.

• Step 3: Rinse off the foam with water after washing.

• Step 4: Use a specialized microfiber drying towel to dry the car.
  You can also use a foam gun for a thick foam effect.

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4. Can IONIC products be used in professional car care centers?
Absolutely. IONIC products are expert-approved and developed to suit both professionals and car care enthusiasts. They offer ease of use, professional-grade results, and long-lasting performance.

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5. What are the benefits of the looped microfiber drying towel?

• Absorbs more than 8 times its weight in water, making drying faster and easier.

• Covers large surfaces with fewer passes, leaves no streaks, and does not scratch.

• Durable for hundreds of washes without losing effectiveness.

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6. Are IONIC products available outside of Egypt?
Currently, our products are available in Egypt only through:
• Our official website: www.ionic-eg.com
• Amazon Egypt
• Noon Egypt
We are working on regional expansion soon.

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7. Do IONIC products have signature scents?
Yes, we carefully craft our products to offer a complete user experience. That’s why each IONIC product features a signature scent that enhances the cleaning process while adding a touch of freshness and luxury to your car’s interior.

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8. How can I place an order on the IONIC website?

Placing an order is simple:

• Browse our products and add your desired items to the cart.

• Proceed to checkout and fill in your shipping and payment details.

• Confirm your order — you’ll receive an email confirmation shortly after.​

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9. What payment methods do you accept?

We accept various secure payment methods, including:

• Credit/Debit Cards

• Cash on Delivery (COD)

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10. How long does shipping take?

Orders are typically delivered within 2 to 3 business days, depending on your location.

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11. How can I contact the customer support team?
• Email: info@ionic-eg.com
• Official social media accounts
You can also reach us via WhatsApp or by sending an email to: info@ionic-eg.com

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