Privacy Policy

Welcome to IONIC Egypt. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us via our website, WhatsApp, or other services.

1. Who We Are

IONIC is a premium car care brand based in Egypt. Our official website is:
https://www.ionic-eg.com

You may contact us at:
info@ionic-eg.com
[+201553315337]

2. What Data We Collect

We may collect and process the following information:

Contact Information: Name, phone number, email
Order & Inquiry Details: Products viewed or purchased, questions asked
WhatsApp Messages: Messages sent to/from our AI agent or human team
Device Info: IP address, browser type, referring website (automatically collected)

3. How We Use Your Information

We use your data to:

Respond to your questions and offer car care product recommendations
Process and fulfill orders
Improve our website and customer service experience
Provide updates, promotions, and support via WhatsApp or email (only if opted in)

4. Use of AI & Automation

We use AI-powered automation (via platforms like n8n) to help respond to inquiries through WhatsApp. These responses are based only on data from our website, and we do not store or use messages beyond the service purpose.

Your data is handled securely and in compliance with privacy standards.

5. Sharing Your Data

We do not sell or share your personal information with third parties, except:

Service providers (e.g. Wix, WhatsApp Business API by Meta) to operate our website or messaging automation
When legally required (e.g., by court order)

6. Cookies & Analytics

We may use cookies or tools like Wix Analytics to track website usage for performance and marketing improvements. You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your data only as long as necessary to:

Fulfill your requests
Comply with legal or business obligations

8. Your Rights

You may:

Request access to or deletion of your data
Opt-out of marketing communication
Contact us at info@ionic-eg.com for any privacy concerns

9. Changes to This Policy

We may update this Privacy Policy occasionally. All updates will be posted on this page with a new effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:
info@ionic-eg.com

Effective Date: [May 1, 2022]

Last Updated: [June 12, 2025]